lazada refund policy

The Direct Return to Merchant policy ensures that a seller maintains a high level of service standard when dealing with a buyers request to return a product. Step 2 select the item you want to return.

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Lazadas return policies are pretty much the same for all ASEAN countries.

. As with any return conditions for the acceptance of returns must be met before is can be approved including. Click Continue to confirm receiving the package. Lazada aims to provide our customers with a worry-free shopping experience.

Tagsseals have not been removed. Items ordered from Lazada are eligible for RefundReturn within 15 days from when the item was delivered only if any of the following conditions are met. Please select an option to begin-.

The Policy applies to all return requests made directly to the seller under the Direct Return to Merchant process DRTM Return. Return to Seller Delivered by Seller- 30 Days Local Marketplace- 7 Days Valid Reasons for Return. Refunds from canceled orders - Refund is automatically triggered once cancelation has been successfully processed.

Return is within the return period ie 30 days for LazMall Item is unused and undamaged. Refunds from returns - Refund is processed after Lazada has done the quality evaluation of the returned item. Item is in original brandproduct packaging.

The chat box will popup and select the Returns and refund selection. Launch the Lazada app and log in. Item delivered is defective youd have to return the item for a refund.

Customers can return products in all countries except for Vietnam based on the following reasons. Step 3 click on the return or refund button. Fast DELIVERY Cash on Delivery.

How to manage returns and failed deliveries for cross-border sales. Read the details of the recommended drop-off location. Return Time Frame From Delivered Date 1.

Select a courier and the delivery method for your return. Fill out the Online Return Form. Click on the item you wish to return.

To learn more about Direct Return to. Step 1 click on view all orders. 53 Lazada and all of its respective officers employees directors agents contractors and assigns shall not be liable to you for any losses whatsoever or howsoever caused regardless of the form of action arising directly or indirectly in connection with.

Step 4 complete the online return form. First login to your Lazada. What is Lazadas Return Policy.

If you are unsatisfied with the item you received or have other issues with your package their Easy Refund Policy has got you covered. To avoid rejection of returnsrefunds please ensure that your request matches 2 conditions. 21 Guidelines to the use of Platform andor Services.

I would like to return a damaged itempackage. The logo of eitherboth applied Return policy can be found on our website on the itemproduct page. Here are how to refund Lazada.

Return to Lazada Warehouse LazMall- 30 Days LazGlobal- 7 Days 2. So make sure you get straight on it cause once the 7 days are up youre SOL. Scroll to bottom find for Still Need Help section and click on the Chat Now.

You agree to comply with any and all the guidelines notices operating rules and policies and instructions pertaining to the use of the Services andor access to the Platform as well as any amendments to the aforementioned issued by us from time to time. Lazada return policy is Lazada warranty for buyer can raise the return request through Lazada return process. Lazada Wallet Refunds are important because it allows you to gain your money back for transactions that were not successful.

Using Lazada Wallet is one of the fastest ways to get refunded with only a 24-hr waiting time as compared to other payment methods such as your credit card debit card or your GCASH accounts. Step 5 choose your preferred return delivery method and courier. Countdown starts from the date the customer received the item to the time they fill out the Online Returns Form.

Lazadas re-routing process for failed deliveries. Step 6 confirm that you have already received the item. 11Direct Return to Merchant policy the Policy ensures that a seller maintains a high level of service standard when dealing with a buyers request to return a product.

If you are unsatisfied with an item you received or have other issues with your package our return policy has got you covered. You only get the change of mind return privileges if the package is still sealed and undamaged. DRTM Return Refund Guidelines.

1 Order Volume Limit OVL - Order Volume Limit OVL is where the number of orders a seller can receive is limited for a period of 2 weeks when the cancellation rate is 10 2 Ineligible to participate in Campaigns - Sellers with high Cancellation Rate. Lazada will process your refund according to the following refund types. All COD orders are refunded through Lazada Wallet.

Widest Range of Mobile Tablets Home Appliances Tv Audio Home Living At Lazada Best Prices. The Seller Action Recommendation is a feature in the Returns page for Direct Return to Merchants sellers only where GT1the system provides a recommendation on which option is the best choice for the seller and the customer of a specific order. All accessories andor free gifts if any is returned with the.

Click on Customer Care and select Help Center. A any access use andor inability to use the Platform or the Services. The wrong item is delivered youd have to return the item for a refund.

Depending on the applied Return policy customers may return their orders within 7 or 14 calendar days. Acceptable reasons for customer returns on Lazada. 1 within the returnrefund time.

To successfully get your return request to acknowledge by Lazada it should be within the return time frame and meet the valid reasons. Unresolved Buyer Disputes This applies to all return requests made directly to the seller under the Direct Return to Merchant DRTM process. The return warranty period for buyer can raise the return request depend on seller business type you can check the symbol below on product detail page in Lazada Application or website.

Under the My Orders section click View All Orders. Requirements in Managing Buyer Disputes. Click on the Click to select item to select your.

All other types of returns are specified elsewhere. Missing item in the order.

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